When the unexpected happens, timely communication matters just as much as coverage. Our claims team is committed to being accessible, responsive, and transparent from your first call through resolution. We work to keep you informed, answer your questions, and make every step of the claims process as clear and straightforward as possible.
Our Claims Promise
When You Need Us Most, We're Ready.
A claim is more than an insurance event—it’s a moment that matters. Whether you’re recovering from a storm, unexpected damage, or another covered loss, you deserve responsive people, clear communication, and a team committed to helping you move forward. Our promise is simple: to guide you with professionalism, compassion, and confidence every step of the way.
Report a Claim
Here When It Matters Most
Service Commitments
24/7 Claims Reporting
Losses don’t happen on a schedule. Our claims reporting services are available 24 hours a day, 7 days a week, making it easy to begin the claims process whenever you need us.
Responsive Communication
Every reported claim receives prompt attention. Our team is committed to responding to policyholders within 48 hours or less, so you always know what to expect and what comes next.
Here Through Any Catastrophe
Severe weather and catastrophic events can happen anywhere—but our commitment doesn’t. During hurricanes, tornadoes, severe thunderstorms, winter storms, wildfires, and other major events, we remain available to help policyholders report claims, answer questions, and begin the recovery process as safely and efficiently as possible.
Clear Expectations
You’ll never be left wondering what happens next. We explain the claims process, outline next steps, and keep you informed throughout your claim so you can move forward with confidence.
Our Commitment to Every Policyholder
When you experience a covered loss, you need more than a policy—you need people you can trust. A claim is where our promise matters most. Every situation is unique, but our commitment remains the same: to treat you with empathy, communicate clearly, respond promptly, and guide you through the claims process with professionalism, respect, and confidence until you can move forward again.
We Promise to Listen
Every claim begins with understanding your situation. We’ll listen carefully, gather the information we need, and make sure you understand what comes next.
We Promise to Respond
Our team will acknowledge your claim promptly, communicate throughout the process, and remain available to answer questions as your claim progresses.
We Promise to Be Clear
Insurance can feel complicated during stressful moments. We’ll explain the claims process, your coverage, and next steps in straightforward language whenever possible.
We Promise to Be Fair
Every claim is evaluated thoughtfully and consistently according to the terms of your policy. We approach every decision with professionalism, integrity, and respect.
We Promise to Treat You With Respect
Behind every claim is a homeowner, a family, or a business facing disruption. We’ll treat every policyholder with empathy, courtesy, and the care they deserve.
We Promise to Help You Move Forward
Our goal isn’t simply to process claims, it’s to help homeowners recover, rebuild, and move forward with confidence as quickly as circumstances allow.
How the Claims Process Works
Every claim is unique, but our commitment remains the same. From the moment you report a claim through its resolution, our team is here to provide timely communication, clear guidance, and responsive support. Here’s what you can expect as we work together to help you recover and move forward with confidence.
Step 2
Claim Review
A claims professional reviews the information and contacts you within 48 hours.
Step 3
Inspection & Evaluation
If needed, we inspect the damage and assess the covered loss.
Step 4
Resolution
We explain the outcome, answer your questions, and guide you through the next steps.
Step 5
Move Forward
Our goal is to help you recover and return to normal as quickly as possible.
